Return & Exchange

We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange. All you have to do is ship the product back to us.

A few exceptions:

We will not assess refund or credit orders and no obligation to provide a refund or credit in situations like the following:

  • You have altered your perspective on a thing.
  • You purchased a thing unintentionally.
  • You exceeded the 30 days
  • Customized Products cannot be returned.
  • There will be no return/exchange for ordering more than one similar product, but different size. People misuse this facility.

Return and Refund Policy

 The customer is also entitiled for return/refund, in the following cases

  • Wrong product received by the customer
  • Products has some defects
  • Product damaged in shipping
  • Product is tampered

Cancelation of Order

  • The solicitation for the cancelation of your order should be made within 48 hours. If the cancellation will be made inside 48 hours so we will be refunded the entire sum in your account.
  • The buyer is liable to email our client support agent for the request for cancellation.
  • Cancellation of the order after 48 hours will bring about an immediate deduction of 35% from your paid sum.
  • Cancellation of the order within 5 days before delivery will bring about an immediate deduction of 50% from the paid sum.
  • No Cancellation will be entertained after 5 days of order affirmation. Also, no cancellation will be accepted if the order is shipped.

Damaged and/or Defective?

If your item was received damaged or defective, we will either fix the product or exchange for a replacement. All Items will be inspected and/or tested upon return. Upon inspection, if your product is not defective or damaged, you may be responsible for the shipping cost of the returned product to you or a refund minus a 20% stocking fee. All products must be returned with original packaging, accessories, and documentation.

Want an Exchange?

  1. Email our customer service team at support@squidgamemaker.com
    to request a Return Merchandise Authorization (RMA)
  2. Pack up your item, insure your package, and send to our fulfillment center.
  3. Once returned in resalable condition, we will contact you to have your new item shipped.

Customer service

For all customer service enquiries, please email us at support@squidgamemaker.com

Still have a question?

Please contact us for more information.

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