FREQUENTLY ASKED QUESTIONS

Shipping

How do I track my order?

You will receive a tracking number on your gmail and can track your package via your account, or through the method of shipping selected. Look up your tracking number here

How my product will be shipped?

We ship all orders through Express deliveries including DHL, FedEx, UPS, etc.

How much does shipping cost?

We offer free express shipping On all orders

What time my order will take to arrive at my place?

It depends on the country but the shipment is fast as we use FedEx, DHL and UPS for our shipments. After shipment, it usually takes 5-10 business days but sometimes it may take 20 business days for the order to be delivered. It depends on what you have ordered.

Payments

What should I do if my payment is disapproved?

Your payment may refuse if you provide incorrect billing address, phone number, if your credit/debit card has expired or its limit is reached, or your PayPal account is out of funds. We recommend you to make the payment after sorting out all the issues.

Is my Credit Card information safe?

Our site is secure with SSL means your all input data like; name, credit card and other information is encrypted. Your information is fully secured.

Do you have money back guarantee?

Absolutely yes. When you make a purchase with us, you have a Money Back Guarantee in case there is an issue with the order. Please checkout our Return & Exchange Policy for more details.

Returns

What is the return policy?

We wants every customer experience to be convenient and satisfactory, we have return policy for 30 days of delivery. It means Regular Orders can be returned for refund or exchange within 30 days of delivery. For more details please visit our Return and Exchange Policy.

What do I do if I receive an incorrect, damaged or defective item?

If you get the wrong item or defective product, please contact Customer Support at contact@squidgamemaker.com

Can personalized or custom products be returned?

We do not accept returns against refunds for custom orders. Please understand that your custom order is specially made for you.

My item is faulty as it arrived, what should I do?

Please contact us by email contact@squidgamemaker.com and we will arrange for a replacement as soon as possible.